How to Troubleshoot Your Lenovo ThinkPad

How to Troubleshoot Your Lenovo ThinkPad

Here’s some quick tips you can use to troubleshoot issues that may occur with your Lenovo ThinkPad.

  1. Restart your ThinkPad
    • Did you know? – If you restart your ThinkPad at school, your computer receives important software updates and fixes for common issues with software and Internet. We are not able to push out fixes while you’re at your home so it’s essential that you restart your computer at school at least once a week.
    • Don’t be surprised… – You may need to restart your computer a couple times to receive all software updates especially if you haven’t restarted your computer at school for a while.
  2. Ask a teacher or school administrator for assistance.
  3. Take it to the office or your school tech office for further assistance.
    • Find out where you are to take your ThinkPad when restarting doesn’t work.

More Quick Tips…

Battery will not charge AND the computer does not say that it needs to be replaced.

Try disconnecting the charger 2-pieces (the cord that plugs into the rectangular block piece) and put them back together again.  Sometimes this often fixes the issue.

What do I do if my battery needs to be changed?

Bring your ThinkPad to the school’s Tech Office to get a new battery.

The mute light is on or you’re not able to control the volume with the buttons at the top.

Part of the fix that we had to put in place for last year’s ISTEP test caused those buttons to no longer work.  To control the volume you will need to use the volume control down by the clock in Windows.

 

The Scoop on High School Student Passwords

The Scoop on High School Student Passwords

All EVSC high school students were prompted to change their computer passwords when they first signed into their ThinkPads this school year. As a result, student passwords for Gmail, Google Apps, and itslearning changed to match this newly set password as entered by the student.

Students need to be aware of this fact when attempting to sign in to Gmail, Google Apps, and/or itslearning. Simply using the student ID number as the password for these programs will not work if the password was changed to something different upon first sign on to the ThinkPad.

Student logins for RDS Parent/Student Access for the gradebook are not managed by this system. If you need support with your RDS gradebook access, please email [email protected].

How do I change my password?

Click on Change Password

Click on Change Password

To change your password, simply press the Ctrl, Alt, and Delete keys at the same time to launch the Windows Lock Screen.

Next, click the Change Password button and then follow the prompts to enter your username, old password, and the new password (entered twice).

Once you finish entering in all your information, click the arrow button to save the changes.

Remember that once you do this, your password has changed on your computer, Gmail, Google Apps, and itslearning.

Enter your username, old password, and new password (twice) and then click the arrow button to save.

Enter your username, old password, and new password (twice) and then click the arrow button to save.

Laptop insurance available for purchase to protect against theft and vandalism

Laptop insurance available for purchase to protect against theft and vandalism

Worth Ave. Group is pleased to offer a discount to members of EVSC to insure school-issued laptops given to students and faculty. Insurance with Worth Ave. Group will protect the device against: Theft, Fire, Flood, Natural Disasters, Power Surge and Vandalism. This insurance policy will provide full replacement cost coverage and will protect the item worldwide (on and off school grounds). There is no limit to the number of claims that can be filed during the term of the policy and the policy is transferable to a replacement unit.

For more information or to purchase the insurance, download the form below.